EXPERIENCE EXCELLENCE AT PLAZA LEXUS

At Plaza Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive at our dealership in Creve Coeur, we'll go the extra mile to make sure your experience at our dealership is beyond compare. Not only do we want you to find a new, pre-owned or certified pre-owned vehicle you love, we also want to make sure the full ownership experience exceeds your expectations in every possible way. Buying or leasing a car is a big decision, and we believe it should be as stress-free as possible. That's why we take the time to walk you through all your available options, answering any questions you may have along the way. Whether you decide to purchase or lease, our sales consultant and finance experts will guide you the entire way.

Whether you have your eye on a specific vehicle in our inventory or have just begun your search, we hope you'll find our website a valuable tool in the car-buying process. Browse our new, pre-owned, and L/Certified inventory from the comfort of your own home, get an instant trade value estimate on your current vehicle, and even save time at the dealership with our online finance application. Plus, don't forget to browse our latest Lexus lease specials currently available. If you prefer to visit the dealership in person, we would be happy to schedule a test drive for you and show you the many great options in the Lexus line-up.

J.D. POWER 2021 DEALER OF EXCELLENCE

Plaza Lexus has been recognized as a J.D. Power 2021 Dealer of Excellence for the Customer Sales Experience! The J.D. Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations. Not all dealerships can qualify. Those that do must pass a three-step process:

First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence. Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM. Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:

 
• Listing vehicle inventory and pricing on the dealership website
• Negotiating in an efficient and transparent manner
• Offering a fair trade-in value
• Presenting a clear and easy-to-understand F&I product menu

When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.

 

CERTIFIED LEXUS SERVICE CENTER

When it comes to servicing your Lexus, trust the experts at Plaza Lexus. From our factory-trained technicians to our knowledgeable service advisors, we'll keep your Lexus running just like it did on the day you bought it. As a Certified Lexus Service Center, we use Genuine Lexus parts for services and repairs and have access to equipment preferred by Lexus for use on your vehicle. From routine services like oil changes and rotations to larger items like tires and repairs, we treat every vehicle as if it were our own.